Support topics
Account and sign-in
For trouble signing in, account details, or a student ID managed by a school or organization, email support with your account email or student ID. Never share your password.
Courses and learning progress
Tell us the course and lesson involved, what you expected to happen, and what happened instead. For school-managed learners, your school administrator may also be able to help.
Payments and enrollment
Include the course name and transaction or enrollment reference if available. Do not send full card details. Payments are handled by the relevant payment provider or app store.
Contact support
Email support@terexlab.ng. Include enough detail for us to understand the issue, but do not include passwords, full payment-card details, or other secrets.
Email supportPrivacy and data requests
To ask about personal information, access, correction, or another privacy request, email support and put “Privacy request” in the subject. Read our Privacy Policy for details about the information TerexLab handles.
Delete your account
Request account and associated data deletion
Visit the account deletion request page and email support with your full name, account email or student ID, and whether your account is managed by a school or organization. Please do not send your password. We will verify the request; some records may need to be retained for legal, security, transaction, or organization record-keeping reasons.
Go to deletion requestOrganization-managed learner?
If your account was created or is managed by a school or organization, contact its administrator for enrollment and student-record questions. TerexLab support can also help route your request.