How to reach us
Email our support team and tell us how we can help. To help us find the right account, write from the email address associated with TerexLab when possible.
support@terexlab.ngWhat to include in a support request
Briefly describe the issue and include your account email or student ID, the device you are using, and any relevant course or transaction reference. Never send your password, full payment-card details, or other sensitive authentication information.
Privacy questions
For questions about personal information or a privacy-rights request, email support@terexlab.ng with “Privacy request” in the subject. We may ask for information to verify that you control the account.
Request account and data deletion
Delete your TerexLab account
To request deletion of your account and associated personal data, email us using the button below. Include your full name, the account email or student ID, and whether the account is managed by a school or organization. Do not include your password.
Email a deletion requestWe verify requests before processing. Certain records may need to be retained for legal, security, transaction, or organization record-keeping reasons. If your account is managed by a school or organization, we may coordinate with them.
More help
Visit our support page for common questions, or read the Privacy Policy.